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SMA Service Claim Form
1. Customer / Company Data
Company
Name and Surname
Address (Street and No.)
City
ZIP Code
Country
E-mail
Phone
2. Inverter Information
Inverter Type
Serial Number
Installation Date
Installation Name in Sunny Portal
3. Failure Description and Technical Parameters
Error Code / Display Message
Everything off / Measurement required
Measurements
Number of phases
1
3
Number of strings
AC Side
DC Side
Insulation Resistance (kΩ)
Detailed Failure Description
Attach Event Log file / photos
4. Addresses and Contact Person
Delivery Address for New Part
Collection Address for Defective Part
Contact Person for Courier (Name, tel., e-mail)
5. Spam Protection
Please solve the following:
Submit and Create Ticket
